This Privacy Policy explains how AusPac Solar collects, shares, and manages your personal information. We are committed to respecting and protecting your privacy.

Our policy details our approach to privacy, including how we gather, use, and safeguard your personal information. It also outlines your rights regarding access to the personal information we collect and hold about you. We adhere to Australian privacy legislation, including the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

According to the Privacy Act 1988 (Cth), personal information refers to any information or opinion about an identified individual or an individual who can be reasonably identified.

Please note that our websites may contain links to third-party websites, and we are not responsible for their privacy policies. We recommend reviewing the privacy policy of any website you visit.

The Data We Collect About You

We collect personal information primarily to conduct our business as a solar retailer. The personal information we gather from you includes details you provide when you:

Request a quote and/or arrange a solar consultation.
Contact us via our website, social media, phone, or email.

Additionally, we collect personal information that you disclose to third parties who are affiliated with us or provide services to us, such as lead aggregators and similar services. These third parties will collect and store your personal information in accordance with their own privacy policies and procedures, which they will inform you about. We will take reasonable steps to ensure that you are made aware of these matters.

The Personal Information That We Collect May Include, But Is Not Limited To:

your name;
your contact details including your email, home address and billing address;
Your electricity bill
your payment details; and
Other personal information we collect to prepare a quote and install your solar system.

Collection of Sensitive Information and Personal Data

We collect sensitive information only when you consent to its collection or when it is reasonably necessary for purposes outlined in our policy.

Whenever possible, we aim to collect information directly from you.

When we do so, we will typically explain why we are collecting it, who it will be shared with, and how it will be used or disclosed.

If not explicitly stated, these details should be clear from the context.

We collect personal information through lawful and fair means, ensuring the process is not unreasonably intrusive.

Use of Cookies

When you visit our website, we and third parties may place cookies on your browser to enhance your experience, manage our website, and improve our services.

We and Google may use this information to optimise and display advertisements, including third-party and remarketing ads, based on your past visits to our site.

Google's use and sharing of information collected via Google Analytics are governed by the Google Analytics Terms of Service and Privacy Policy.

Additional Information Collection

Besides personal information, we may also gather other data about you or your device when you access our platforms.

By using our website and agreeing to this policy, you permit us to place and store cookies on your browser.

Cookies help us collect information on how you interact with our site, including:

Your computer or mobile device’s operating system
Your computer or mobile device’s browser type and capabilities
Your computer or mobile device’s Internet Protocol (IP) address and geolocation
Web pages visited, including referral information
Web page usage statistics, such as time spent on each page

In addition, third parties may place and read cookies on your browser or use web beacons or similar technologies to collect information, including, where applicable, for the Google Trusted Stores program.

Cookies can be managed by accessing the individual settings in your browser.

We will not identify users or their browsing activities, except where required by law.

We use Google Analytics to track social shares made at our website. Google automatically collect and store certain information in their server logs which includes device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or your Google Account, in accordance with their Data Privacy Policy.

We use Zapier for automation and streamlining our website. For more information about how this data may be used, please see Zapier’s Data Privacy Policy.

We use CRM tools such as Pipedrive for streamlining processes and consolidating sales data. For more information about how this data may be used, please see Pipedrive’s Data Privacy Policy.

We have embedded a Facebook widget on our webpages to display the number of likes, shares, and recommendations, and to allow you to interact with these features (such as "liking," "sharing," or "recommending" our webpage). For more information about how this data may be used, please see Facebook’s Data Privacy Policy.

We use a LinkedIn widget on our website to allow you to share our web pages on LinkedIn. For more information about how this data may be used, please see Linked In’s Data Privacy Policy.

We have embedded Instagram widget on our webpages to display the number of likes, shares, and recommendations, and to allow you to interact with these features (such as "liking," "sharing," or "recommending" our webpage). For more information about how this data may be used, please see Instagram’s Data Privacy Policy.

How We Use Your Personal Data

We will typically use or disclose your personal information for the primary reason it was collected or for a related secondary purpose you would reasonably expect. We may also use and disclose your personal information with your consent, as outlined in this Privacy Policy, or if required by law.
Generally, we use and disclose your personal information to provide you with the goods or services you've requested, or to carry out our business as a solar retailer. We may share your information with third parties who provide services to you, such as electricity distributors, product manufacturers and suppliers, clean energy regulators, governing bodies, affiliates, and subcontractors.
If we share your personal information with third parties, we will take appropriate steps to ensure it is protected. We will generally only use your personal information for marketing if you have given express or implied consent, or if it is impracticable to seek consent beforehand. You can opt out of receiving direct marketing communications at any time.
We may contact you regarding your account, to troubleshoot system issues, resolve disputes, collect payments, poll your opinions through surveys or questionnaires, or send updates about our company and services. For these purposes, we may reach out via email, telephone, text messages, and postal mail.

We may use your information with:

Affiliated partners, including product manufacturers and finance partners
Relevant electricity distributors
Clean energy regulators, governing bodies, and affiliates
Sub-contractors

These parties may use your information to install and connect your solar system. We may also provide your information to third parties that offer services to us, such as payment gateways, marketing, logistics, customer service, and technology support services.

In the event of a merger, sale, or change in control of our company, business, or website, you consent to the disclosure of your personal information and other data to the third party or parties involved in the transaction, without prior notice.

Security of Your Personal Information

We take measures to protect the personal information we hold against loss, unauthorized access, use, modification, or disclosure, and other misuse.

Access to Your Personal Information and Complaints Procedure

Under the Privacy Act 1988 (Cth), you have the right to access the personal information we collect and hold about you.

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up-to-date, and complete. If you request a correction of your information, we will take reasonable steps to correct it, considering the purpose for which it is held.

To make a complaint about a breach of the Australian Privacy Principles, including how we handle your personal information, please contact our office at 1300 197 237. We will respond to your complaint within a reasonable time after it is received. If you are not satisfied with our response, you may seek further information regarding privacy from the Office of the Australian Information Commissioner.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website. If we make material changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Privacy Policy Updated July 2024